www.CabDev.com

Support

Cabaret Development Support
Support for any of our Products including Cabaret Development software, Squirrel Point of Sale, or Maitre'D POS can be set up on contract from one of the following options.

Time and Material:
This contract is a pay as you go. Each call will be billed in 15 minute increments with a one hour minimum of $150. This contract is only available during regular east coast business hours of 8:30AM to 5:00 PM.

Software only:
Software only covers any issue you have with the programs loaded and covered by the contract. It does not cover training over the phone or problems due to system crashes or acts of nature. Coverage is from 9AM to 9PM seven days a week.

Depot:
Depot contract will cover everything under the software only contract and hardware listed by serial number on the contract. You contact us for a return authorization number and send the item to use we will repair it and ship it back. Coverage is 24/7/365 for software and during normal business hours for hardware.


Email support questions to support@cabdev.com will usually be answered within 24 hours (except on weekends and holidays).

Support Options
Frequently Asked Questions

The following FAQs can answer many questions and are available for download in .pdf format:

Squirrel Professional

Frequently Asked Questions


Cabaret Development Software

Assisted Support
 
All new Cabaret products come with a 90-day warranty from the Live date. This warranty covers software support and upgrades. Additional training can be purchased as needed please call our Charlotte or Florida office for current rates.

Pay-Per-Call Support


Support is available Monday - Friday, 8:30 a.m. to 5:00 p.m. EST by calling 1-850-422-1559.
For emergencies only, we are available after hours by at 1-704-333-1100.


Support Request by Email

Support is available over the internet using our
Support Request Email. General questions will be answered free of charge. You will be advised (via email) if any support time is required to resolve your problem. 

You may also simply send an email to our support department at
support@cabdev.com